🚚 Shipping Policy

This Shipping Policy outlines the delivery processes, estimated timeframes, and shipping partners used by PluralityOnline for the delivery of electronic accessories and peripherals.

1. Order Processing Time

All orders placed are subject to product availability and Order Verification by the Payment Processor.

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    Processing Time:Once an order is successfully placed, we typically require 1-2 business days to process, pack, and prepare the shipment for dispatch.
  • •
    Cut-Off Time:Orders placed after 12:00 PM IST will be processed on the following business day.
  • •
    Note:Processing time is separate from the shipping/transit time.

2. Estimated Delivery Timeframe (Transit Time)

The estimated delivery time is the time taken by the courier to deliver the package after it has been dispatched from our facility.

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    Standard Delivery Time:Our typical delivery timeframe across India is 4–7 Business Days from the date of dispatch.
  • •
    Business Days Definition:Business Days are defined as Monday through Friday, excluding public holidays, weekends, and regional holidays in the delivery and transit locations.

3. Shipping Partners and Carriers

To ensure the fastest and most cost-effective delivery, we work with leading shipping aggregators and courier companies.

â–¸ Aggregators

Our primary logistics services are managed through shipping aggregators such as Shiprocket and Shipway.

â–¸ Preferred Carriers

The final delivery is handled by trusted courier partners, which may include:

  • â—‹ Delhivery
  • â—‹ Blue Dart
  • â—‹ Ekart Logistics
  • â—‹ Expressbees
  • â—‹ DTDC
  • â—‹ And other reliable local or national carriers

â–¸ Carrier Selection

The choice of carrier for your order is made by us at the time of dispatch based on factors like:

  • â—‹ The delivery time frame for your specific pin code.
  • â—‹ The cost of shipping.
  • â—‹ The package size and weight.
  • â—‹ The service reliability for your location.

4. Shipping Costs

Shipping charges (if any) are calculated based on the weight and dimensions of your order, and the destination pin code. The final shipping fee will be displayed clearly at the checkout page before you complete your payment.

5. Order Tracking

Once your order is shipped, you will receive a Shipping Confirmation email or SMS containing:

  • •The name of the courier company.
  • •Your unique Tracking Number.
  • •A link to track your package on the carrier's website.

Please allow up to 24 hours for the tracking information to become active after you receive the notification.

6. Delivery Delays and Circumstances Beyond Our Control

While we strive to meet the estimated delivery timeframe, delays can occur due to events outside of our control. PluralityOnline is not liable for any delays arising from these unforeseen circumstances, which include, but are not limited to:

Natural Calamities (Acts of God)

  • â–ª Cyclones
  • â–ª Floods
  • â–ª Earthquakes
  • â–ª Severe weather conditions
  • â–ª etc.

Man-made Events

  • â–ª Riots
  • â–ª Curfews
  • â–ª Political disruptions
  • â–ª Strikes
  • â–ª Civil commotions

Logistical Issues

  • â–ª National/regional public holidays
  • â–ª Unexpected courier delays
  • â–ª Unexpected government restrictions (e.g., local lockdowns)

In the event of a significant delay, we will proactively communicate with you and work with the courier company to resolve the issue as quickly as possible.

7. Incorrect Address/Non-Delivery

If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is refused/unclaimed, the customer will be responsible for the reshipment costs.

Need Help with Your Shipment?

If you have questions about your order or need assistance with tracking, please reach out to our support team at Support@pluralityonline.com